Insurance Brokerage Business Wins 2 Global Awards at Digital CX Awards 2025
Ngern Tid Lor Public Company Limited, a subsidiary of Tidlor Holdings (TIDLOR), announced that it has won two global awards at the Digital CX Awards 2025, organized by The Digital Banker. The awards include Excellent Omnichannel Customer Experience, recognizing the company’s excellence in enhancing customer experience across all channels in its insurance brokerage business, and Outstanding Digital CX Transformation in Insurance, reflecting its capability to develop a flexible and comprehensive insurance brokerage structure that effectively meets customer needs, particularly through its digital insurance brokerage brand, heygoody.com.
These awards stem from the company’s systematic development of an Insurance Brokerage Ecosystem, integrating technology, expert teams, and end-to-end service channels to deliver an accessible, transparent, and customer-centric insurance experience. This includes both offline services through more than 1,800 branches nationwide and online platforms available 24 hours a day.
This business direction is reflected through three core brands:
Shield Insurance Broker, providing face-to-face services through more than 5,000 licensed professionals across over 1,800 branches nationwide, supported by Shield Insurance Broker Call Center at 1501 (24 hours)
Areegator, a Software as a Service (SaaS) platform designed for agents and small brokers seeking efficient back-office systems
heygoody.com a digital insurance brokerage platform enabling customers to conveniently purchase insurance online 24/7, powered by technology and data analytics to better understand customer behavior and offer tailored products
This achievement reinforces the Group’s strategic direction in delivering tangible positive impact to Thailand’s insurance industry. In particular, Shield Insurance Broker has pioneered 0% cash installment plans for motor insurance premiums, enabling broader customer segments to access insurance protection more easily. This innovation has since become a widely adopted standard across the insurance brokerage industry.